患者たちの満足度がとても低いとの評価を受けたER。スーザンは改善のため、皆に厳しく注意するが、なかなか真剣に聞き入れてもらえない。一方、外で急患を待っていたアビーが、突然四駆に乗った黒人たちにさらわれる。車の中には腹部に重傷を負った男がいた。
ゲスト：メッチェン・エミック「ツイン・ピークス」、サラ・ギルバート「ビッグバン★セオリー ギークなボクらの恋愛法則」
脚本：ディー・ジョンソン
監督：スティーブン・クラッグ
♪アマン "The Game" / Richard Wolf and John Czornyj "Take My Life" / Richard Wolf "Crank It Up"
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